Hi, scgilland.

It's best to contact the support staff directly so that they can look up your account and walk you through some things, 888-771-0914. That is the best and fastest way to get answers to specific questions about your account.They are in the office until 6:00 pm this evening and back again on Monday morning. Or you can email them at [email protected]. That way they can look at your actual account. Tell them exactly what you are looking for. It is possible that your child is not exiting properly so the lesson is not marking as complete or it could be that the lesson simply is not a graded one.