login problem after switching to high school
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  1. #1
    LindaM is offline Junior Member Newbie
    Join Date
    Nov 2012
    Location
    tx
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    4

    Default login problem after switching to high school

    Yesterday I switched my daughter to the high school program from the "Upper Level" she was doing. We gave it the 24 hours requested to make the switch, but today she is unable to log into the program. She can get to the login page ("home"), but when she clicks on the "lessons" tab she gets a message that says "login unsuccessful." We've re-booted and all that, but still get the same message. What do I need to do for her to get into her lessons?

  2. #2
    jpenn's Avatar
    jpenn is offline Senior Member
    Join Date
    Feb 2010
    Location
    GA
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    1,571
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    Default

    Hi Linda,

    I'm so sorry you have been having technical difficulties with logging in to site. The quickest way to get a resolution for your issue is to
    ​​
    ​​
    ​​
    email​ ​
    [email protected] or to ​​
    call our support team at ​​
    ​​
    (888) 771-0914 weekdays from 8:30am to 7:00pm (6pm on Fridays) EST.
    Joyfully,
    Jackie

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