logging in from an unknown source - :(
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  1. #1
    Lisa333 is offline Member Regular
    Join Date
    Feb 2006
    Location
    Pompano Beach, Florida
    Posts
    59

    Default logging in from an unknown source - :(

    I signed up a month ago (I have a 1st & 3rd grader) and we've been using Time4Learning every weekday since then. Today, after logging in and watching the Ed Mouse animation (we love him), I got an error message as I entered the Launch Pad; "You are logging in from an unknown source". This happens on both kids accounts. Why?

    Help!

  2. #2
    JohnEdelson's Avatar
    JohnEdelson is offline Super Moderator
    Join Date
    Jan 2006
    Location
    Fo
    Posts
    180

    Default logging in from an unknown source - :(

    I wish web-based applications did not ever configuration issues. But we do.

    The problem is that the configuration for session cookies or privacy settings has changed on your computer. CompassLearning requires the placing of a session cookie on your computer to track the session. Your computer has been reset so it no longer accepts session cookies.

    The short answer of how to fix this (it works 90% of the time) is to look at the icons in the bottom right hand corner of your screen and find Norton Internet Security. You can either turn it off entirely, turn it off for five minutes, only turn off privacy settings, or tell it to allow cookies from our sites. For full details: http://www.time4learning.com/Login/Trou ... nownSource

    There is also a simple explanation of all of the possible tech issues at http://www.Time4Learning.com/hints.htm
    John Edelson, Founder
    It's Time 4 Learning. And Fun!

    Time4Learning: Automated Online PreK-12th Curriculum for Math, Language Arts & More.
    Time4Writing provides eight week writing courses for students, 2nd-12th grade. Teachers included!
    Time4MathFacts: Automated Game-Based math facts practice, a foundation for future math success.
    Time4Languages: Ten of Rosetta-Stone's legendary language learning programs provided at reduced costs to T4L members

  3. #3
    Guest

    Default unknown source

    I will need some help at sometime as well. I cannot access the site from my laptop. Fortunately, my daughter can access it from heres... my antivirus program won't let me in no matter what I try... I know because I am having the problem with other programs.... My husband is in IT and can't figure it out either.

  4. #4
    drashmore is offline Junior Member Newbie
    Join Date
    Feb 2006
    Location
    Texas
    Posts
    2

    Default No problems

    I just wanted to mention we've never had any login problems from our 4 computers or from other computers-- but my first mode of troubleshooting would be to always turn off virus software temporarily. Most of the time that is the culprit not just for this site but for any Web site where you are having problems doing something. As long as you do not run any local applications, download files or open any email attachments it shoud be OK.
    Dr. Lara Ashmore, M.Ed., Ph.D.
    mom to a 7 year old and a 5 year old who love Time for Learning!

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