Lesson keeps loading forever !
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  1. #1
    Dahlia78 is offline Junior Member
    Join Date
    Sep 2014
    Location
    WA
    Posts
    12

    Default Lesson keeps loading forever !

    Hello,

    My kid is a 2nd grader. Some of the Math and LA lessons keep loading but never starts!! this issue has been on going for 3 days now. Any suggested solution!!

    Thnx,
    Dahlia

  2. #2
    PaulaT4L is offline T4L Support
    Join Date
    Aug 2011
    Location
    FL
    Posts
    72

    Default

    We're sorry you're having troubles. You may need to add some trusted sites to your browser. Adding these sites will help facilitate the connection between your computer and the server where the lessons are housed. Please find instructions on how to do so below. After you have tried the suggestions below, please test the activities and let us know the outcome. Remember, you must add the domains below, including the asterisk, to both your Internet browser and the security software on the computer you are using.


    If using Internet Explorer, from your browser window select "Tools".

    • Select "Internet Options".
    • From your tab settings select "Security".
    • Click on "Trusted Sites" and then click the sites button.
    • Uncheck the box that reads "Require server Verification (https for all sites in this zone"


    Please add the domains below:
    *.campus.compasslearningodyssey.com
    *.odysseyupdater.compasslearningodyssey.com
    *.impact.compasslearning.com
    *.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    www.time4learning.com
    www.thelearningodyssey.com
    www.compasslearningodyssey.com
    www.newhomeschooling.net
    www.newhomeschooling.com
    www.newhomeschooling.org
    www.webhomeschool.com
    www.homeschool-website.com
    www.time4learning.org
    76.77.153.135
    204.3.138.128
    198.173.236.161
    64.28.109.135
    64.28.109.139
    64.28.109.146
    64.28.109.141

    To see a video explanation of the above, please click here.

    If using Firefox, from your browser window select "Tools".

    • Under Options select "Security".
    • Click on the first "Exceptions".


    Please add the domains below and allow the following:
    *.campus.compasslearningodyssey.com
    *.odysseyupdater.compasslearningodyssey.com
    *.impact.compasslearning.com
    *.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    www.time4learning.com
    www.thelearningodyssey.com
    www.compasslearningodyssey.com
    www.newhomeschooling.net
    www.newhomeschooling.com
    www.newhomeschooling.org
    www.webhomeschool.com
    www.homeschool-website.com
    www.time4learning.org
    76.77.153.135
    204.3.138.128
    198.173.236.161
    64.28.109.135
    64.28.109.139
    64.28.109.146
    64.28.109.141


    To see a video explanation of the above, please click here.

    If using Firefox on a Mac:

    • Click on the Firefox Icon Top left
    • Choose preferences/privacy
    • Where is says "Firefox will..." choose "use custom..." from the drop down menu
    • Click on the exceptions next to cookies and add the sites below and allow:

    *.campus.compasslearningodyssey.com
    *.odysseyupdater.compasslearningodyssey.com
    *.impact.compasslearning.com
    *.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    www.time4learning.com
    www.thelearningodyssey.com
    www.compasslearningodyssey.com
    www.newhomeschooling.net
    www.newhomeschooling.com
    www.newhomeschooling.org
    www.webhomeschool.com
    www.homeschool-website.com
    www.time4learning.org
    76.77.153.135
    204.3.138.128
    198.173.236.161
    64.28.109.135
    64.28.109.139
    64.28.109.146
    64.28.109.141
    To add trusted sites in Chrome you will need to follow these steps:

    • Go to the Upper Right Corner Icon (three horizontal lines).
    • Click on Settings
    • At the bottom of the page Click Show Advanced Settings
    • Under the Network heading, go to "Change Proxy Settings"
    • On the window that pops up, select the "Security" tab.
    • Click on Trusted Sites and click the button "sites."


    Please add these trusted sites:
    *.campus.compasslearningodyssey.com
    *.odysseyupdater.compasslearningodyssey.com
    *.impact.compasslearning.com
    *.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    www.time4learning.com
    www.thelearningodyssey.com
    www.compasslearningodyssey.com
    www.newhomeschooling.net
    www.newhomeschooling.com
    www.newhomeschooling.org
    www.webhomeschool.com
    www.homeschool-website.com
    www.time4learning.org
    76.77.153.135
    204.3.138.128
    198.173.236.161
    64.28.109.135
    64.28.109.139
    64.28.109.146
    64.28.109.141

    You can also choose Content and under Block pop-up windows select "Exceptions" and add the same domains. While still in Content under Load images automatically select "Exceptions" and add the domains there.
    After you add the trusted sites please shut down your computer. This is an important step to be sure all the components are aligned.

  3. #3
    Dahlia78 is offline Junior Member
    Join Date
    Sep 2014
    Location
    WA
    Posts
    12

    Default

    Hi Paula,

    After taking a long time entering all of these domains and implementing all the steps as suggested .
    I am still having the same problem!! Please advice. I need to move on with my girl and not skip any lessons for not being able to load!

    Thanks,
    Dahlia

  4. #4
    t4lsuzanne's Avatar
    t4lsuzanne is offline Administrator
    Join Date
    Oct 2008
    Posts
    197

    Default

    Hi Dahlia,

    You may want to contact Time4Learning support directly via phone or email so that they can reference your account. The toll free number is 888-771-0914 or email is [email protected]. There are a lot of variables that could be affecting your computer's ability to connect to the program properly. Support can go over some settings and thing s with you.

    Suzanne

  5. #5
    Dahlia78 is offline Junior Member
    Join Date
    Sep 2014
    Location
    WA
    Posts
    12

    Default

    Hi Suzanne,

    Thanks for your prompt reply. Will contact them right away.

    Dahlia

  6. #6
    Ammiee Gray is offline Junior Member Newbie
    Join Date
    Aug 2014
    Posts
    1

    Default

    I just spent 30 minutes doing the above to two computers, and it didn't work. I now have to call with three kids running circles around me??

    I just want the old version of time4learning back, it worked!!

  7. #7
    t4lsuzanne's Avatar
    t4lsuzanne is offline Administrator
    Join Date
    Oct 2008
    Posts
    197

    Default

    We are sorry to hear you are having trouble. What exactly is happening? The posts you are referring to are from September and don't have anything to do with the new look. Have you just started having trouble? The best thing is to contact Support directly. You can email them if you prefer and let them know exactly what you are experiencing so they can diagnose the trouble you are having. Let them know what browser you are using too. Call them at 888-771-0914 or email [email protected]

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