Log in issue
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Thread: Log in issue

  1. #1
    moncarandrade is offline Junior Member Newbie
    Join Date
    May 2013
    Location
    tx
    Posts
    1

    Default Log in issue

    I am able to log in to my parent account from our laptop. But my children have been unable to log in to their accounts just since this afternoon. They type in their username and password and when they hit enter, the fields blank out and reset. There are no log in issues with our desktop. Please advise.

  2. #2
    MarieT4L is offline T4L Support
    Join Date
    Sep 2010
    Posts
    111

    Default

    Hi,

    We are sorry you are having trouble logging in. The issue you are describing sounds like you may need to enable third party cookies on your browser.

    Below are instructions on how to do so on Internet Explorer, Firefox and Safari.

    Enabling third party cookies on Internet Explorer:


    1. From the menu bar, select 'Tools'
    2. Select 'Internet Options'
    3. Click on the 'Privacy Tab'
    4. Click on 'Advanced'
    5. Make sure 'Override Automatic Cookie Handling' is checked
    6. Select 'Accept' on both 'First Party Cookies' and Third Party Cookies'
    7. Check 'Always Allow Session Cookies'

    To see a video explanation of the above go to :Third Party Cookies For Internet Explorer - YouTube
    Enabling third party cookies on Firefox:

    1. From the menu bar, select 'Tools'
    2. Go to 'Options'
    3. Select 'Privacy'
    4. Under history, where its says 'Firefox Will': select 'Use Custom Settings for History'
    5. Check off 'Accept Cookies From Sites' and 'Accept Third Party Cookies'
    6. Make sure that 'Keep Until They Expire is selected

    To see a video explanation of the above go to : http://youtu.be/A3ToTA3Z3j0

    After enabling cookies, please shut down your computer and leave it off for a few minutes. Then turn it back on and log into Time4Learning.

    Following these steps should resolve the issue. If not, please contact us at 888-771-0914 so we can further assist you.


    Thank You,
    Marie,Time4Learning.com Customer Service
    [email protected]
    6300 NE 1st Ave., Ste 203
    Ft Lauderdale, FL 33334
    Phone: (954) 771-0914
    | Fax: (954) 827-7600
    Don't forget to visit our Hints section.



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