Login Problems
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Thread: Login Problems

  1. #1
    JimandKaren is offline Junior Member
    Join Date
    Dec 2013
    Posts
    6

    Default Login Problems

    Have to reset my Parent Login everday.. for the past week or so, i have had to click on the forgot password link to resest... I know what I am entering the correct information, don't understand why i have to do this everyday.. once i login once for the day, i can continue to logout/login, come back the next day, have to reset password again!

  2. #2
    MarieT4L is offline T4L Support
    Join Date
    Sep 2010
    Posts
    111

    Default

    Your cache or browsing history is your computer’s way of tracking the history of sites you have visited online and acts as a memory. Sometimes the computer’s memory gets too full and will discontinue recognizing or differentiating between multiple log-ins and passwords. This means you need to clear your cache/delete the browsing history.

    Below are instructions on how to do this for a number of browsers.

    Internet Explorer

    1. From the Tools menu in the upper right, select Delete Browsing History.
    2. Next to "Temporary Internet Files", click Delete files. To delete your cookies, click Delete Cookies.
    3. Click Close, and then click OK to exit.


    To see a video explanation of the above go to : Clearing The Cache On Internet Explorer - YouTube

    Firefox Windows

    1. From the Tools menu, select Clear Recent History.
    2. From the Time range to clear drop-down menu, select the desired range; to clear your entire cache, select Everything.
    3. Click the down arrow next to "Details" to choose what history elements to clear (e.g., check Cookies to clear cookies). Click Clear Now.


    To see a video explanation of the above go to : Clearing The Cache On Firefox - YouTube

    After you clear the cache, please shut down your computer. This is an important step to be sure all the components are aligned.After about five minutes turn your computer back on and try to access your account again.


    If you need further assistance, please feel free to contact us directly at 888-771-0914.

    Thank You,

    Marie - Time4Learning.com Customer Service
    [email protected]
    6300 NE 1st Ave., Ste 203
    Ft Lauderdale, FL 33334
    Phone: (954) 771-0914
    | Fax: (954) 827-7600
    Don't forget to visit our Hints section.


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