Login problems going over from Lower Level to Higher level
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Thread: Login problems going over from Lower Level to Higher level

  1. #1
    Fenix777's Avatar
    Fenix777 is offline Junior Member
    Join Date
    Oct 2010
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    SA
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    Default Login problems going over from Lower Level to Higher level

    My son completed the lower levels last week, and I have adjusted to gr 4, yet when he wants to log in, it tells him he must log in in the lower level login page. Does the login change?

    I did receive the confirmation email that his level has been adjusted, also last week. When he wanted to start higher level today, it wouldn't let him log in, with the above reason, that he is supposed to log in on the lower level login page, but he is not lower level any more. How is he supposed to feel proud of himself that he has advanced to the higher levels, when it's making him log in via the lower level page?

    Can somebody please help?

    Fenix

  2. #2
    MarieT4L is offline T4L Support
    Join Date
    Sep 2010
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    111

    Default

    Good Morning Fenix,

    It was an oversight on the part of the Customer Service Department. Please email us at [email protected], and we will be happy to help you with your student's account.

    Thank you,

    Marie, Time4Learning - Customer Service
    954-771-0914
    Fenix777 likes this.

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