Plan showing quizes checked of that were never taken
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  1. #1
    Brokk is offline Junior Member
    Join Date
    Aug 2016
    Posts
    9

    Default Plan showing quizes checked of that were never taken

    This is the first year (6th grade) my daughter has been using Time4Learning. Things have been going fine for her since Sept. Each week when she logs in, she is shown work for that week and goes to the lessons and digs in.

    This week, when she logged in and looked at the work for this week, all her math quizes were checked off. As she navigates the system and goes into each section, again, there is a check mark on the quizes even though she has never taken them.

    I ran a report to verify that she had not taken them.

    I also looked in my "Saved Plans" and saw the same issue. I decided to look forward. Week after week, we are seeing the same problem. Each week, all the math quizes are checked off. I only looked ahead about 8 weeks, but they were all the same. The other subjects seem fine.

    What could cause this? Did we do something by mistake that could cause something like this to happen?

    Brokk...

  2. #2
    YennyT4L is offline Administrator
    Join Date
    May 2014
    Location
    FL
    Posts
    146

    Default Re: Plan showing quizes checked of that were never taken

    Quote Originally Posted by Brokk View Post
    This is the first year (6th grade) my daughter has been using Time4Learning. Things have been going fine for her since Sept. Each week when she logs in, she is shown work for that week and goes to the lessons and digs in.

    This week, when she logged in and looked at the work for this week, all her math quizes were checked off. As she navigates the system and goes into each section, again, there is a check mark on the quizes even though she has never taken them.

    I ran a report to verify that she had not taken them.

    I also looked in my "Saved Plans" and saw the same issue. I decided to look forward. Week after week, we are seeing the same problem. Each week, all the math quizes are checked off. I only looked ahead about 8 weeks, but they were all the same. The other subjects seem fine.

    What could cause this? Did we do something by mistake that could cause something like this to happen?

    Brokk...

    Hi Brokk,

    Please email or contact our Support team. We'd like to review your student's account and reports to verify what transpired with the planner. [email protected] 888-771-0914
    Yenny



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  3. #3
    Brokk is offline Junior Member
    Join Date
    Aug 2016
    Posts
    9

    Default Re: Plan showing quizes checked of that were never taken

    Quote Originally Posted by YennyT4L View Post
    Hi Brokk,

    Please email or contact our Support team. We'd like to review your student's account and reports to verify what transpired with the planner. [email protected] 888-771-0914
    OK. I just sent it. Thank you.

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