shockwave problems
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  1. #1
    xkidsmom is offline Junior Member
    Join Date
    May 2013
    Posts
    6

    Default shockwave problems

    I didn't have any issues with this until the recent changes. My son's lessons refuse to load on any browser after us even going to the length of re-installing shockwave completely. The page either times out with an ASP error or just says it cannot load. I know it has been said that the changes are only cosmetic, but the system has broken for us.

  2. #2
    t4lsuzanne's Avatar
    t4lsuzanne is offline Administrator
    Join Date
    Oct 2008
    Posts
    197

    Default

    Hi,

    We are sorry you are having trouble! Have you contacted the support team? Generally they have been able to assist with any issues that people are having with the new look. They would need to have certain information about your system, like operating system, browser, internet connection etc. Usually some simple tweaks will make a big difference. You can reach a support rep at 888-771-0914 until 7:00pm EST Monday - Thursdays until 6:00pm Fridays.

    Suzanne

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