Trouble Logging in
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  1. #1
    apsews is offline Junior Member Newbie
    Join Date
    Aug 2014

    Default Trouble Logging in

    When I try logging in as the parent it takes me back to the lower level log in. I have taken the steps instructed in the sticky and still no help. My son can log in to the upper level with no problems. Please help!

  2. #2
    PaulaT4L is offline T4L Support
    Join Date
    Aug 2011


    We are sorry you are having trouble logging in. The issue you are describing sounds like you may need to enable third party cookies on your browser.

    Below are instructions on how to do so on Internet Explorer, Firefox, Chrome, and Safari.

    Enabling third party cookies on Internet Explorer:

    1. From the menu bar, select 'Tools'
    2. Select 'Internet Options'
    3. Click on the 'Privacy Tab'
    4. Click on 'Advanced'
    5. Make sure 'Override Automatic Cookie Handling' is checked
    6. Select 'Accept' on both 'First Party Cookies' and 'Third Party Cookies'
    7. Check 'Always Allow Session Cookies'

    To see a video explanation of the above, please click here.

    Enabling third party cookies on Firefox:

    1. From the menu bar, select 'Tools'
    2. Go to 'Options'
    3. Select 'Privacy'
    4. Under history, where its says 'Firefox Will': select 'Use Custom Settings for History'
    5. Check off 'Accept Cookies From Sites' and 'Accept Third Party Cookies'
    6. Make sure that 'Keep Until They Expire' is selected

    To see a video explanation of the above, please click here.

    Enabling third party cookies in Safari:

    1. Click on 'Safari' at top left
    2. Choose 'Preferences' from the drop down
    3. Click on 'Privacy'
    4. . Choose 'Block Cookies: Never'

    Google Chrome on Windows

    1. Go to the Upper Right Corner Icon (three horizontal lines).
    2. Select "Settings"
    3. Click "Show Advanced Settings" at the bottom of the page
    4. Under the heading "Privacy" Select the "Content Settings" button.
    5. Select "Allow local data to be set " under "Cookies" and click "Done"

    Once you have followed these steps, you will also want to clear your cache. I have sent an email to you with instructions on how to do this.

    After clearing your cache and enabling cookies, please shut down your computer and leave it off for a few minutes. Then turn it back on and log into Time4Learning.

    Following these steps should resolve the issue. If not, please contact us at 888-771-0914 so we can further assist you.

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