Trouble shooting
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  1. #1
    lch
    lch is offline Junior Member Newbie
    Join Date
    Nov 2014
    Posts
    1

    Default Trouble shooting

    This program worked fine for the first several weeks and now the videos are stopping before my daughter can finish her lesson. I would like to run in "trouble shooting mode" but I do not see the check box on the log in page.

  2. #2
    t4lsuzanne's Avatar
    t4lsuzanne is offline Administrator
    Join Date
    Oct 2008
    Posts
    197

    Default

    Hi,

    Trouble shooting mode would not help with the videos, it was for a popup blocker issue. If you are having trouble with videos it could be a few different things causing it. You will want contact the support team directly so that they can figure out what might be going on on your computer. You might need to adjust some settings. Give a call to 888-771-0914. Representatives are available Mon - Thurs 8:30am -7:00pm Fridays until 6:00pm EST.

    Suzanne

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