Unable to access playground
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  1. #1
    CourtneyLWilliams is offline Junior Member
    Join Date
    Sep 2010
    Location
    ar
    Posts
    5

    Exclamation Unable to access playground

    I think we've only been able to access playground a couple of times, but for the life of me, every night, it denies us entry. I've set up times. I've clicked directly after lessons as to not let too much time pass. I just cannot access the playground. Please help.

    Thanks,

    Courtney Williams
    Michaiah Williams' mommy

  2. #2
    t4lsuzanne's Avatar
    t4lsuzanne is offline Administrator
    Join Date
    Oct 2008
    Posts
    197

    Default

    Hi Courtney,

    Usually if you are having a technical issue it is best to contact [email protected] so that they can locate your account and help you with whatever individual trouble you are having. We cannot always diagnose a problem if we cannot access your particular account. I was able to find your account and one thing I see is that you have the lesson time set for 30 minutes. This means that each time your child logs into Time4Learning they must do 30 minutes of lessons before they can get to the playground. You can change that to anything from "0" to "59" minutes if you wish to allow them access. If you still need help, contact support and they can walk you through how to adjust these settings.

    Suzanne

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