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Thread: unable to load

  1. #1
    jwalker is offline Junior Member Newbie
    Join Date
    Aug 2011
    Location
    VA
    Posts
    2

    Default unable to load

    I am unable to load a lesson in the LA section for my second grader but I am receiving no error messages. Any suggestions?

  2. #2
    PaulaT4L is offline T4L Support
    Join Date
    Aug 2011
    Location
    FL
    Posts
    72

    Default

    Hi,
    We’re sorry you’re having trouble accessing and completing some of our lessons. After you have tried the suggestion below, please test the activities and let us know the outcome. Remember, you must add the domains below, including the asterisk, to both your Internet browser and the security software on the computer you are using.

    If using Internet Explorer, from your browser window select “Tools”.
    • Select “Internet Options”.
    • From your tab settings select “Security”.
    • Click on “Trusted Sites” and then click the sites button.
    • Please add the domains below:

    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    76.77.153.135

    We also suggest adding them to your allowed sites list.
    • Click on Tools.
    • Select “Internet Options”.
    • Click on the Privacy tab.
    • Click on Sites and add the following:

    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    76.77.153.135

    If using Firefox, from your browser window select “Tools”.

    • Under Options select “Security”.
    • Under cookies select “Exceptions”.
    • Please add the domains below and allow the following:

    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    76.77.153.135
    You can also choose Content and under Block pop-up windows select "Exceptions" and add the same domains. While still in Content under Load images automatically select "Exceptions" and add the domains there.

    Remember to also add the same domains to your security software and let us know whether you were able to access the lessons or are still having issues.

  3. #3
    jwalker is offline Junior Member Newbie
    Join Date
    Aug 2011
    Location
    VA
    Posts
    2

    Default

    Quote Originally Posted by jwalker View Post
    I am unable to load a lesson in the LA section for my second grader but I am receiving no error messages. Any suggestions?
    I have made all of the adjustments and am still unable to access the lesson LA347v. It almost seems as if there is no content in that lesson. The computer isn't blocking anything. The title of the lesson is on the screen but the screen is blank. Not sure what to do.

  4. #4
    T4LSue is offline T4L Support
    Join Date
    Oct 2009
    Posts
    65

    Default

    We recommend that you upgrade the flash version to 10.3.183.5.
    If you have already installed this update it may have not installed properly. Werecommend uninstalling your current flash player and installing the newest version of flash.

    Per instructions from Adobe you can remove the player only by using the Adobe Flash Player uninstaller.

    For Firefox Browser

    http://www.time4learning.com/support/flashuninstall.exe

    For Internet Explorer Browser

    http://www.time4learning.com/support/flashuninstall.exe



    Click on the uninstaller and select the appropriate uninstaller for your operating system and run it.

    After you have uninstalled Flash, please restart your computer. This is an important step to be sure all the components are uninstalled.

    After your computer has restarted, go to Adobe - Install a different version of Adobe Flash Player, be sure to uncheck the install McAfee Security box and click download now. Once it is finished installing you can login to Time4Learning through your browser. You should be able to access all the lessons without trouble.

    Please contact [email protected] if you continue to have problems.

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