Website continuously down!
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  1. #1
    2boys@home is offline Junior Member Newbie
    Join Date
    Oct 2011
    Location
    Fl
    Posts
    6

    Default Website continuously down!

    Does anyone else have the issue with the site continuously being down? We can log onto the students account and the parent account, but as far as going to lessons or reports, we get a message saying that it is unavailable. It is not all the time, but is happening often. Do they service this site alot and it is unusable during the service? This is getting frustrating when we are expecting to do schoolwork. Thanks for any info.

  2. #2
    PaulaT4L is offline T4L Support
    Join Date
    Aug 2011
    Location
    FL
    Posts
    72

    Default

    If you are currently using internet explorer as your web browser we suggest that you use Firefox as it is the more stable browser for our program.
    Click here to download Firefox.


    You may also need to add the following trusted site to your internet browser.



    After you have tried the suggestion below, please test the activities and let us know the outcome. Remember, you must add the domains below, including the asterisk, to both your Internet browser and the security software on the computer you are using.

    If using Internet Explorer, from your browser window select “Tools”.
    • Select “Internet Options”.
    • From your tab settings select “Security”.
    • Click on “Trusted Sites” and then click the sites button.
    • Please add the domains below:
    *.campus.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    76.77.153.135

    We also suggest adding them to your allowed sites list.
    • Click on Tools.
    • Select “Internet Options”.
    • Click on the Privacy tab.
    • Click on Sites and add the following:

    *.campus.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    76.77.153.135

    If using Firefox, from your browser window select “Tools”.

    • Under Options select “Security”.
    • Under cookies select “Exceptions”.
    • Please add the domains below and allow the following:

    *.campus.compasslearning.com
    *.odysseyreporting.thelearningodyssey.com
    *.llnw.net
    *.llnw.com
    *.llnwd.net
    *.thelearningodyssey.com
    *.compasslearningodyssey.com
    *.childu.com
    76.77.153.135


    You can also choose Content and under Block pop-up windows select "Exceptions" and add the same domains. While still in Content under Load images automatically select "Exceptions" and add the domains there.

    Remember to also add the same domains to your security software and let us know whether you were able to access the lessons or are still having issues.

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